Specific Attributes

Organisation: Reputed Jewelry Boutique

Position Title: Customer Service Representative

Basic Salary: Rs. 20,000–25,000 per month.
Saturday Off
Working hours : 10:00 a.m to 6:30 p.m

Requirements:

• Previous experience in luxury retail or a high-end boutique environment is preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Passion for luxury jewelry and a keen eye for design.
• Proficiency in basic computer applications and point-of-sale (POS) systems.
• Flexibility to work weekends, holidays, and extended hours as needed.
• Flexible and willingness to work at any of our store locations when needed.

Responsibilities

Key Responsibilities:

1. Customer Engagement & Support:
   • Respond to customer inquiries across online platforms with professionalism and a high level of product knowledge.
   • Address concerns related to products, pricing, services, and availability in a timely and courteous manner.
   • Actively engage with online customers to enhance brand loyalty and satisfaction.
   • Follow up with clients based on nurtured leads to strengthen customer relationships and drive sales.
   • Monitor and respond to Google My Business (GMB) reviews and queries.
   • Address email inquiries related to sales, services, and customer support.
   • Escalate complex issues to the relevant team (e.g., Marketing & Sales) while ensuring seamless communication and resolution.
2. Data Management & Coordination:
   • Accurately input and verify data in the primary database.
   • Update and maintain the database, ensuring all information is current and precise.
   • Assist senior team members in generating reports from collected data.
   • Coordinate with other departments to obtain and validate necessary data.
   • Ensure data confidentiality and compliance with security protocols.
3. Creative & Organizational Support:
   • Ensure creatives are correctly and timely updated on Google Drive and the calendar.

Coordinate with the team to ensure marketing materials and content are up to date.

Experience

1 - 2 years of experience in the luxury products dealing or similar

Education

Bachelors or above