Specific Attributes

Organisation: Education Consultancy

Job Title: Documentation Officer (Australia)

No. of positions : 2

Background:

Education Consultancy is a pioneering educational consultancy service with over 17 years of expertise in educational counseling, test preparation, and student recruitment for overseas universities and colleges. Established in 2007, Education Consultancy operates through a decentralized model, with 10 plus offices across Nepal and Australia, aiming to bridge the gap between academic opportunities worldwide and aspiring students.

Position Objectives:

The Documentation Officer at Education Consultancy plays a critical role in managing documentation processes for students applying for educational opportunities abroad. This position ensures the accuracy, completeness, and compliance of student documentation based on destination-specific requirements.

Essential skills, abilities& knowledge

• Communication
• Active Listening
• Interpersonal
• Time Management
• Ability to plan and execute the given task.
• Microsoft Office Knowledge
• Strong attention to detail and organizational skills.
• Knowledge of visa regulations, educational systems, and destination-specific documentation requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to excellent customer service and continuous improvement.

Responsibilities

Key Responsibilities:

Document Preparation and Verification:

• Assist students in preparing and verifying required documents for university applications and visa procedures.
• Ensure accuracy, completeness, and compliance of student documentation based on destination-specific guidelines and regulations.

Application Support:

• Collaborate with Destination Manager, Senior Counselors, and Counselors to guide students through the document submission process.
• Provide information and support to students regarding document requirements and procedures.

Destination-Specific Documentation:

• Stay informed about destination-specific documentation rules and requirements for different educational institutions and visa procedures.
• Customize document preparation and verification based on destination guidelines.

Communication and Coordination:

• Serve as the main contact point for students during the documentation process, addressing inquiries and concerns promptly and professionally.
• Coordinate closely with the counseling team to ensure seamless communication and effective support for students.

Compliance and Quality Assurance:

• Ensure adherence to visa regulations, educational institution requirements, and KEF's documentation standards.
• Maintain records of documentation processes and outcomes to ensure compliance and quality assurance.

Cross-Functional Collaboration:

• Collaborate with Destination Manager, Senior Counselors, and Counselors to align documentation processes with counseling strategies and student needs.
• Work closely with assigned counseling team members to support documentation needs for specific destinations.

Experience

Minimum one year of experience in document processing or related roles.

Education

Bachelor's degree in a related field; advanced degree preferred.