Specific Attributes

Organisation: 4 star Property

Positin Title:  Sales Manager

Job Requirements:

• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibitions.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
• Provide the highest quality of service to the customer at all times. 
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). 

Responsibilities

• Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
• Assess additional training needs based on data gathered and interaction with the sales team from property visits. 
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24-hour response time line to clients.

Experience

3 to 4 years experience in sales and marketing or related professional areas.

Education

3-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.