Specific Attributes

Organisation: 4 star Property

Job Requirements:

• Oversee the operations functions of the hotel, as per the Organizational chart.
•  Hold regular briefings and meetings with all heads of departments.
•  Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
•  Lead all key property issues including capital projects, customer service, and refurbishment.
•  Handling complaints, and overseeing the service recovery procedures.
•  Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
•  Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
•  Ensure all decisions are made in the best interest of the hotels and management.
•  Deliver hotel budget goals and set other short and long-term strategic goals for the property.
•  Developing improvement actions, and carrying out cost savings.
•  A strong understanding of P&L statements and the ability to react with impactful strategies
•  Closely monitor the hotel’s business reports daily and make decisions accordingly. 
•  Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
•  Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
•  Prepare a monthly financial report for the owners and stakeholders.
•  Draw up plans and budgets (revenues, costs, etc.) for the owners.

Responsibilities

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
•  Act as a final decision maker in hiring a key staff.
•  Coordination with HOD’s for the execution of all activities and functions.
•  Overseeing and managing all departments and working closely with department heads daily.
•  Manage and develop the Hotel Executive team to ensure career progression and development.
•  Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
•  Provide effective leadership to hotel team members.
•  Lead in all aspects of business planning.
•  Respond to audits to ensure continual improvement is achieved.
•  Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
•  Assisting in residential sales as and when required and developing strong sales prospects.
•  Responsible for safeguarding the quality of operations both (internal & external audits).
•  Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Experience

At least 3 to 5 years of experience in the hospitality industry

Education

A university degree in hotel management or a related field