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Customer Relation Officer - Craft Manufacturer

JOB OVERVIEW
  • Category: Customer Care
  • Salary: NRs 20000 to 26000 per Month
  • Position Type: Full Time
  • City: Khusibun, Near Balaju Chowk
  • Posted On: 2024-09-20
  • Apply Before: 2024-10-20

Specific Attributes

Organisation: Craft Manufacturer

Job Specification:

  • Should be energetic, resourceful, willing to learn and participate in company affairs, and be a strong team player
  • Must have good interpersonal, communication, organizational skills
  • Must be able to provide excellent customer service and build long-term relations with the customers
  • Must be adaptable, persuasive, self-motivated and goal driven
  • Should be proficient in the use of Nepali & English language – both spoken and written.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through telephone / email / social media.
  • Acknowledging and resolving customer complaints.
  • Knowing the company products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Experience

1 - 2 years or above in customer service

Education

Bachelors Cleared or above preferred

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