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Service Head - Home Appliance

JOB OVERVIEW
  • Category: Engineering
  • Salary: NRs Not Disclosed per Month
  • Position Type: Full Time
  • City: Kathmandu
  • Posted On: 2019-08-13
  • Apply Before: 2019-08-28

Specific Attributes

Skills:

  • Comprehensive Industry Knowledge,
  • Management Experience,
  • Strong Customer-Facing Skills,
  • Strong Written and Verbal Communication,
  • Self-Motivated
  • Troubleshooting,
  • Creative Problem-Solving,

Responsibilities

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Experience

4  - 5 years+ in similar industry

Education

Bachelors in Engineering

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